Frequently Asked Questions

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To reset your IP CCTV camera to default settings, locate the reset button on the camera and hold it down for a few seconds until the camera restarts.

 A distorted image on your IP CCTV camera could be due to a loose or damaged connection, adjust the camera position or check the cables. 

 To access your IP CCTV camera remotely, you will need to set up port forwarding on your router and use the camera's IP address to access it through a web browser or mobile app.

 Troubleshoot slow internet speeds on your broadband connection by checking for any background downloads, running a speed test, or contacting your internet service provider.

 Reset your router to factory settings by locating the reset button on the router and holding it down for a few seconds until the lights flash.

 Frequent disconnections on your broadband connection could be due to a faulty router, switch, cabling or line, contact your internet service provider for assistance.

 Reboot your router by powering it off, waiting for a few minutes, and then powering it back on. 

 Set up your VoIP phone to make and receive calls by following the instructions provided by your VoIP service provider or checking the phone's user manual. 

 Poor call quality on your VoIP phone could be caused by a slow internet connection, check your broadband speed or contact your VoIP service provider and/or broadband provider.

 Troubleshoot issues with your VoIP phone not connecting to the network by checking the network settings or contacting your VoIP service provider for assistance. 

 Reset your Epos system to resolve software issues by following the instructions provided in the system's user manual or contacting your Epos provider for guidance.

 If your Epos system is not processing transactions correctly, check for software updates, restart the system, or contact your Epos provider for support.

 Troubleshoot issues with your Epos system freezing during use by checking for any software conflicts, clearing the cache, or contacting your Epos provider for assistance. 

 Reset your mobile phone to factory settings by accessing the settings menu, selecting 'Backup & Reset', and choosing the option to reset device.

 If your mobile phone is not charging properly, try using a different charger or cable, checking for dust or debris in the charging port, or contacting the manufacturer for assistance.

 Troubleshoot issues with your mobile phone not connecting to Wi-Fi or mobile data by checking the settings, restarting the phone, or contacting your mobile service provider for support. 

If you're a single user  text PAC to 65075.

If part of a group of connections will require a call into your network or provider.

Dial *#06# on your device's keypad. Once dialed, the IMEI number will be displayed automatically on the screen 

 Reset your access control unit to default settings by following the instructions provided in the unit's user manual or contacting the manufacturer for assistance.

 If your access control unit is not recognizing authorized users, check for any software updates, verify user credentials, or contact the manufacturer for support. 

 Troubleshoot issues with your access control unit not operating properly by checking the power source, connections, and settings, or contacting the manufacturer for assistance. 

 Troubleshoot network connectivity issues with your port switches by checking the connections, power source, and network settings, or contacting your network administrator for support. 

 Slow data transfer speeds with cat 5/cat 6 cabling could be due to interference, cable damage, or improper installation, consider replacing the cables or contacting a professional for assistance. 

 Reset your port switches to resolve network connectivity problems by following the instructions provided in the switch's user manual or contacting the manufacturer for assistance. You can reboot switched by disconnecting the power.